Orders are dispatched within 48 hours and are delivered within two to five working days.

Although a signature is not normally required upon delivery, the size of most of our products means that they will not fit through a letterbox. If there is no-one in, you will be left a card, and will need to contact the Royal Mail to rearrange delivery for another day or collect the package from their depot.

In the event that your delivery does not arrive as expected due to strikes and you have not been left a card, please let us know, but note that we must allow 10 Working Days from the expected delivery date before we can send a replacement or cancel the order and process a refund.

Orders received by 3pm are despatched by an insured and trackable service (usually Royal Mail Special Delivery or UPS Courier, and are guaranteed to be delivered the next working day between 9am and 5:30pm

Please note, this delivery service is only guaranteed for the following working day, not Saturdays or Sundays. 

The driver will require a signature upon delivery, or will leave a card if there is no-one in. You will then need to contact the courier to rearrange delivery for another day or collect the package from their depot. The package will normally be returned to us after a week; we can resend the order, but will re-charge the delivery fee to do so.

Europe, USA, Canada & The Far East.

We are delighted to extend our range of products to overseas customers.

Shipping is calculated on the weight, value and number of items you order and are charged at cost price.  

Shipping is made by either Royal Mail International Signed For, or UPS International Courier Service and delivery times vary between 3 to 10 business days. 

If you would like to place an order and receive a shipping quote, please email us directly at mail@skyhighkites.co.uk